This privacy policy applies to our website, the18.co.uk, and is provided by The 18 (referred to as “we,” “us,” or “our”). It governs the privacy of our website users and outlines how we collect, use, store, and protect your personal data.
We are committed to protecting your privacy and ensuring the security of your personal information in accordance with UK national laws and requirements.
We take a proactive approach to user privacy and implement
necessary measures to safeguard the privacy of our website
visitors throughout their experience.
Our website uses cookies to enhance your browsing
experience. Upon your first visit, you will be presented with a
cookie control system that allows you to consent to or decline
the use of cookies on your device. This aligns with current
legislation requiring explicit user consent before placing or
accessing cookies.
Cookies are small text files stored on your computer’s hard
drive that track, save, and store information about your
interactions with our website. This enables our server to
provide you with a more tailored experience.
We utilize the following types of cookies:
• Google Analytics: To analyse website usage and improve
our services.
You have the option to accept or reject cookies. Most web
browsers automatically accept cookies, but you can usually
modify your browser settings to decline them. Please note
that disabling cookies may affect the functionality of certain
parts of our website.
If you wish to prevent the storage of cookies from our website
on your device, you should adjust your web browser’s security
settings to block all cookies from our domain and any external
vendors.
Third-party vendors may also store cookies on your device
through referral programs, sponsored links, or
advertisements. These cookies are typically used for
conversion and referral tracking and usually expire within 30
days, although some may have a longer lifespan. No personal
information is stored, saved, or collected through these
cookies.
We may collect personal information from you when you
engage in certain activities on our site, such as:
• Submitting enquiries through contact forms.
• Requesting proposals or quotes for our design services.
• Subscribing to our newsletter or updates.
• Providing feedback or participating in surveys.
The types of personal information we may collect include your
name, email address, phone number, company name, job title,
and any other information you voluntarily provide in your
communications with us.
By submitting your personal information to us, you
understand and agree that we and our trusted vendors may
transfer, store, and process your information in any of the
countries where we or our associates maintain offices.
We collect this information to:
• Respond to your enquiries and provide you with the
information or services you request.
• Develop and deliver proposals and quotes tailored to your
needs.
• Manage our client relationships and projects.
• Keep you informed about our services, updates, and
relevant industry news (only with your explicit consent
where required).
• Improve our website and services.
We recognise the importance of responsible use of your
information. If you do not wish for your information to be used
for marketing communications, please indicate your
preference when providing your details, and we will respect
your choice.
Users contacting us through our website or other means do
so at their own discretion and provide any requested personal
details at their own risk. Your personal information is kept
private and stored securely until it is no longer required or has
no further use, as outlined in the Data Protection Act 2018.
We take reasonable measures to ensure a secure
communication process but advise users that online
communication inherently carries some risk.
We use the information you provide to respond to your
enquiries, provide information about our design services, and
assist with any questions or queries you may have. This may
include adding you to our email newsletter program if you
have explicitly consented to receive such communications or
if you have previously enquired about or purchased our
services and the newsletter relates to those services. Your
details will not be shared with any third parties for their
marketing purposes.
We take the security of your personal information seriously.
Our website may use SSL (Secure Sockets Layer) encryption
to protect personal information submitted through the site
during transmission between your browser and our server.
You can typically identify SSL encryption by the presence of a
padlock icon in your browser’s address bar.
However, please be aware that no method of internet
transmission or electronic storage is completely secure.
While we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee its
absolute security.
We further enhance the security of your information by
working with trusted partners who also prioritise data security
and privacy.
In the event of a data breach involving your personal
information, we will take appropriate steps to investigate and,
where required by law, notify you in a timely manner.
We are committed to ensuring that your personal information
is accurate and up to date. You have the right to request
access to the personal information we hold about you and to
ask us to correct or remove any information you believe is
inaccurate. To exercise these rights, please contact us using
the details provided below.
We regularly review and update our privacy policy. Any
changes will be posted on this page. We encourage you to
check this page periodically for the latest information.
If you have any questions or require further information
regarding this Privacy Policy, please contact us.
